FAQs

All your Questions answered in one place

Some of your Questions:

You can find here the most common questions that our customers ask, before contacting us, please check if your question has already been answered.

Why should I book before I arrive to Canary Islands?

We highly recommend you book your activities in advance. Canary Islands have become a very popular holiday destination for both adrenalin seekers and sightseeing enthusiasts. As a result many activities get booked up and are full many months in advance. We see so many frustrated tourists spending much of their time on Canary Islands being disappointed when an activity is full. We want you to enjoy and experience as much of Canary Islands as you can in the time you have here that is why we are here. Let us take the stress out of arranging what to do. If you are not sure what you want to do after reading our website, simply contact us and tell us a little about what you are interested in, how much time you have in Canary Islands and we can arrange it all for you. Remember we don't charge any booking fee and all activities and bookings are the same or lower price as those offered by the operator directly.

Once I have received my E-ticket will my experience definitely go ahead?

Once you receive your E-ticket it means your experience has been booked, you must ring the operator the night before to reconfirm your booking. This is done to ensure the operator has enough people on the trip for it to go ahead: The operator reserves the absolute right to cancel any service as a result of weather conditions, insufficient reservations or any other unforeseen event or circumstances. Please read our terms of use for more detailed information.

Can I change my booking?

Activities can be rescheduled provided you give at least 48 hours notice and if consent is given by the operator. You can re-schedule by calling the respective operator directly using the phone number provided on your e-ticket. If you are changing a booking several weeks or months in advance you can simply email or call us and we'll be happy to sort it out for you.

Contact Information

In the event of questions about access to your Personal Information or Prospect Information; our collection, use, management, or disclosure of Personal Information or Prospect Information; or this Privacy Statement, contact us

What happens if its bad weather?

Many activities such as scenic flights and other air activities are weather dependent. This is the reason we ask you ring the operator on the day and the specified time to check the weather conditions. If your experience is cancelled by the operator due to bad weather, you have the option of rescheduling your trip for another time or day with the operator, if this is not possible for you or you simply don't wish to go at another time please email us and we will arrange a refund back onto your credit card.

Is there a booking fee or any hidden costs?

No, CanaryExperience.com does not charge you for the services we provide. All prices quoted are the same or lower as those offered by the operators directly. We pride ourselves on offering a service to you at no additional cost.

Is it cheaper if I book direct?

No, CanaryExperience.com does not charge you extra fees for the services we provide. All prices quoted are lower or the same as those offered by the operators directly.

Can I cancel my booking?

Once you have received your e-ticket via email a cancellation policy is as follow:

  • FREE cancellation 48 hours before, 100% of your prepayment will be refund.
  • If cancelled, modified or no-show within 48 hours before, 100% of the prepayment will be NOT refund.
  • Prepayment: we charge you this low percentage (between 5% and 20%, depending of activity type) of the price of the experience you have chosen.
      This amount will be subtracted from the total price, so once you arrive to enjoy your experience, operator will charge you only the difference between total price and prepayment you made.
      The main reason to charge prepayment is to avoid fake booking made by unserious clients.

      Please read our terms of use for more detailed information.

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